{"id":11418,"date":"2017-03-23T19:58:34","date_gmt":"2017-03-23T18:58:34","guid":{"rendered":"https:\/\/auren.com\/co\/blog\/requisito-de-reclamacion-directa-ante-proveedor-y-o-productor\/"},"modified":"2017-03-23T19:58:34","modified_gmt":"2017-03-23T18:58:34","slug":"requisito-de-reclamacion-directa-ante-proveedor-y-o-productor","status":"publish","type":"blog","link":"https:\/\/auren.com\/co\/blog\/requisito-de-reclamacion-directa-ante-proveedor-y-o-productor\/","title":{"rendered":"Requisito de reclamaci\u00f3n directa ante proveedor y\/o productor."},"content":{"rendered":"<p style=\"text-align: justify;\">\n<p style=\"text-align: justify;\">La Superintendencia de Industria y Comercio (SIC), recuerda que todo consumidor tiene el derecho de reclamar directamente ante los proveedores y\/o productores, todo lo concerniente a la relaci\u00f3n de consumo, conforme al Estatuto del Consumidor (Ley 1480 de 2011, art\u00edculo 3).<\/p>\n<p style=\"text-align: justify;\">Estas reclamaciones tendr\u00e1n el mismo tratamiento del derecho de petici\u00f3n a particulares, consagrado en la Ley 1755 de 2015 y para dar efectivo cumplimiento, los proveedores deber\u00e1n crear mecanismos que las faciliten.<\/p>\n<p style=\"text-align: justify;\">Una vez hecha la reclamaci\u00f3n y \u00e9sta no sea respondida o sea negativa, el consumidor podr\u00e1 ejercer las acciones jurisdiccionales pertinentes o activar los mecanismos alternativos de soluci\u00f3n de conflictos.<\/p>\n<p style=\"text-align: justify;\">En cuanto a las acciones jurisdiccionales, cabe recordar que se tienen dos alternativas, la jurisdicci\u00f3n ordinaria o ante la SIC a prevenci\u00f3n; si se va adelantar la acci\u00f3n ante la SIC, es requisito de procedibilidad haber agotado la reclamaci\u00f3n directa ante el proveedor y\/o productor.<\/p>\n<p> Adicionalmente, se\u00f1al\u00f3 la SIC que a trav\u00e9s de su portal web, cre\u00f3 el sistema de SIC facilita, el cual tiene como finalidad que entre proveedores y consumidores lleguen a un acuerdo a trav\u00e9s de un chat.<\/p>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La Superintendencia de Industria y Comercio (SIC), recuerda que todo consumidor tiene el derecho de reclamar directamente ante los proveedores y\/o productores, todo lo concerniente a la relaci\u00f3n de consumo, [&hellip;]<\/p>\n","protected":false},"featured_media":11419,"template":"","meta":{"_acf_changed":false,"footnotes":""},"blog-category":[],"class_list":["post-11418","blog","type-blog","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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