{"id":8892,"date":"2021-09-15T10:27:57","date_gmt":"2021-09-15T08:27:57","guid":{"rendered":"https:\/\/auren.com\/co\/blog\/implementacion-de-smartsupervision\/"},"modified":"2021-09-15T10:27:57","modified_gmt":"2021-09-15T08:27:57","slug":"implementacion-de-smartsupervision","status":"publish","type":"blog","link":"https:\/\/auren.com\/co\/blog\/implementacion-de-smartsupervision\/","title":{"rendered":"Implementaci\u00f3n de Smartsupervisi\u00f3n"},"content":{"rendered":"<p>La Superintendencia Financiera, por medio de la Carta Circular 55 del 10 de septiembre de 2021, inform\u00f3 acerca del proceso de implementaci\u00f3n de su nuevo aplicativo \u201cSmartsupervisi\u00f3n\u201d, para el cual ya tiene listos los soportes t\u00e9cnicos requeridos para su mantenimiento y funcionamiento.<\/p>\n<p>Al respecto, \u201cSmartsupervisi\u00f3n\u201d es un sistema que busca modificar el proceso de gesti\u00f3n de quejas realizadas por las entidades vigiladas por la superintendencia financiera, y para esto, adopta una nueva estructura de atenci\u00f3n y reporte de la informaci\u00f3n contenida en dichas quejas para que sean atendidas con mayor facilidad por la autoridad financiera.<\/p>\n<p>Seg\u00fan la entidad, con este mecanismo <em>\u201cse estandariza la estructura de clasificaci\u00f3n de los motivos generales de quejas por producto y se implementa un desarrollo tecnol\u00f3gico que permitir\u00e1 contar con informaci\u00f3n oportuna de la gesti\u00f3n de las quejas interpuestas por los consumidores financieros ante las entidades vigiladas, el defensor del consumidor financiero y la Superintendencia Financiera de Colombia.\u201d<\/em><\/p>\n<p>Adicional a eso, la Superintendencia inform\u00f3 de la elaboraci\u00f3n de un plan de acompa\u00f1amiento t\u00e9cnico dirigido a las entidades vigiladas para la puesta en funcionamiento del aplicativo Smartsupervisi\u00f3n, \u201c<em>mediante el cual se informar\u00e1 sobre las modificaciones t\u00e9cnicas realizadas, se absolver\u00e1n inquietudes que se presenten y se apoyar\u00e1 el proceso de pruebas e implementaci\u00f3n del mencionado proyecto\u201d<\/em> dice la entidad.<\/p>\n<blockquote class=\"wp-block-quote\">\n<p>Fuente<\/p>\n<p><cite><a href=\"https:\/\/www.superfinanciera.gov.co\/inicio\/normativa\/normativa-general\/circulares-externas-cartas-circulares-y-resoluciones-desde-el-ano-\/circulares-externas\/circulares-externas--10099659\">Superintendencia Financiera, Carta Circular 55 del 10 de septiembre de 2021.<\/a><\/cite><\/p><\/blockquote>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La Superintendencia Financiera, por medio de la Carta Circular 55 del 10 de septiembre de 2021, inform\u00f3 acerca del proceso de implementaci\u00f3n de su nuevo aplicativo \u201cSmartsupervisi\u00f3n\u201d, para el cual [&hellip;]<\/p>\n","protected":false},"featured_media":8893,"template":"","meta":{"_acf_changed":false,"footnotes":""},"blog-category":[],"class_list":["post-8892","blog","type-blog","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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