{"id":9643,"date":"2021-02-17T11:27:49","date_gmt":"2021-02-17T10:27:49","guid":{"rendered":"https:\/\/auren.com\/co\/blog\/reversion-del-pago-cuando-el-consumidor-es-objeto-de-fraude\/"},"modified":"2021-02-17T11:27:49","modified_gmt":"2021-02-17T10:27:49","slug":"reversion-del-pago-cuando-el-consumidor-es-objeto-de-fraude","status":"publish","type":"blog","link":"https:\/\/auren.com\/co\/blog\/reversion-del-pago-cuando-el-consumidor-es-objeto-de-fraude\/","title":{"rendered":"Reversi\u00f3n del pago cuando el consumidor es objeto de fraude"},"content":{"rendered":"<p>La Superintendencia de Industria y Comercio, a trav\u00e9s de Concepto No. 20447707 de 15 de diciembre de 2020, record\u00f3 que el art\u00edculo 50 de la ley 1480 de 2011 establece que, en operaciones de comercio electr\u00f3nico, el proveedor tiene la obligaci\u00f3n de informarle al cliente sobre la disponibilidad de los productos ofrecidos. De lo contrario, podr\u00eda incurrir en una sanci\u00f3n administrativa por inobservancia de la norma.<\/p>\n<p>De manera unilateral el consumidor tiene la facultad de resolver el contrato y solicitar la devoluci\u00f3n del dinero cancelado en caso de que no haya disponibilidad del producto adquirido a trav\u00e9s de operaci\u00f3n de comercio electr\u00f3nico. El proveedor tendr\u00e1 30 d\u00edas calendario para efectuar la reversi\u00f3n del pago.<\/p>\n<p>En los eventos en los cuales el consumidor es objeto de fraude donde la operaci\u00f3n se realiz\u00f3 sin autorizaci\u00f3n del consumidor y el producto adquirido no fue recibido o el entregado no corresponde al solicitado o resulta defectuoso, el consumidor contar\u00e1 con cinco (5) d\u00edas para hacer la solicitud de reversi\u00f3n del pago y notificar al emisor del instrumento de pago electr\u00f3nico la solicitud. El t\u00e9rmino empieza a correr el d\u00eda siguiente a la fecha en que tuvo conocimiento de la operaci\u00f3n. Una vez realizada la solicitud, los participantes del proceso de pago tienen 15 d\u00edas h\u00e1biles para reversar la transacci\u00f3n.<\/p>\n<p>Por otro lado, si el consumidor considera que sus derechos fueron vulnerados, est\u00e1 facultado para presentar una denuncia ante la Delegatura para la Protecci\u00f3n del Consumidor para investigar la conducta y que se determine si existe o no una posible violaci\u00f3n a los derechos de los consumidores.<\/p>\n<p><a href=\"https:\/\/auren.com\/co\/blog\">Blog: Auren Colombia<\/a><\/p>\n<blockquote class=\"wp-block-quote\">\n<p>Fuente<\/p>\n<p><cite><a href=\"https:\/\/www.sic.gov.co\/\">Superintendencia de Industria y Comercio, concepto 20447707, 15\/12\/2020<\/a><\/cite><\/p><\/blockquote>\n<p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La Superintendencia de Industria y Comercio, a trav\u00e9s de Concepto No. 20447707 de 15 de diciembre de 2020, record\u00f3 que el art\u00edculo 50 de la ley 1480 de 2011 establece [&hellip;]<\/p>\n","protected":false},"featured_media":9644,"template":"","meta":{"_acf_changed":false,"footnotes":""},"blog-category":[],"class_list":["post-9643","blog","type-blog","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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